Terms of service
This website is operated by Sunlit Secrets. Throughout the website, the terms “we”, “us” and “our” refer to Sunlit Secrets.
These Terms of Service govern your access to and use of our website, online store, products and related services.
By visiting our website, creating an account or placing an order, you agree to these Terms of Service and the policies referred to on our website, including our Privacy Policy and Refund, Replacement & Return Policy.
If you do not agree with these Terms, please do not use the website or place an order.
1. ELIGIBILITY AND ACCOUNT INFORMATION
By using this website, you confirm that you are legally competent to enter into a contract under applicable law.
You agree to provide accurate, current and complete information when creating an account, placing an order or contacting us.
You are responsible for maintaining the confidentiality of your account details and for activity carried out through your account.
2. PRODUCTS AND PRODUCT INFORMATION
We make reasonable efforts to ensure that product descriptions, photographs, ingredients, prices and other information displayed on our website are accurate.
However, the appearance and colour of a product or its packaging may vary slightly depending on your screen, device settings, lighting or changes to packaging.
Product availability and quantities may be limited. We may update or discontinue a product without prior notice.
Our products are cosmetic products intended for external use. They are not intended to diagnose, treat, cure or prevent any disease or medical condition.
Information provided on our website is for general product-information purposes and is not a substitute for professional medical advice.
Please read the ingredient list and usage instructions before using a product. Individual skin responses may vary. Discontinue use and seek appropriate medical advice if significant irritation or an adverse reaction occurs.
Nothing in these Terms limits your rights regarding a product that is defective, damaged, incorrectly supplied or materially different from its description.
3. ORDERS
Placing an order constitutes an offer to purchase the selected products.
We may decline or cancel an order where:
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A product is unavailable
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Incorrect product or pricing information was displayed
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Payment could not be verified
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Fraudulent or unauthorised activity is suspected
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The delivery location cannot be serviced
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The order appears to be intended for unauthorised commercial resale
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We are unable to fulfil the order for another reasonable operational or legal reason
If we cancel a prepaid order, the amount paid for the cancelled item or order will be refunded to the original payment method.
Please review your product selection, delivery address, contact information and payment details carefully before submitting an order.
4. PRICES AND PAYMENT
All prices displayed on the website are in Indian Rupees.
Unless clearly stated otherwise, displayed product prices are inclusive of applicable taxes.
Shipping charges, where applicable, will be displayed during checkout before payment is completed.
You agree to provide accurate and authorised payment information. Orders may be processed only after payment has been successfully confirmed, except where another payment method is expressly offered.
We reserve the right to correct an obvious pricing or information error. If such an error affects an order already placed, we will contact you and provide an appropriate resolution, including cancellation and refund where necessary.
5. SHIPPING AND DELIVERY
Sunlit Secrets currently accepts orders for delivery within India unless otherwise stated on the website.
Shipping charges and estimated delivery information will be displayed at checkout or provided in our Shipping Policy.
Delivery timelines are estimates and may be affected by courier availability, weather, public holidays, transport disruptions, incorrect address information or circumstances outside our reasonable control.
Customers are responsible for providing a complete and accurate delivery address, postal code, email address and phone number.
6. CANCELLATIONS, RETURNS, REPLACEMENTS AND REFUNDS
Order cancellations, damaged products, leakage, missing items, incorrect products, returns, replacements and refunds are handled according to our published Refund, Replacement & Return Policy.
Orders may be cancelled before dispatch by contacting us with the order number.
Once an order has been dispatched, cancellation may no longer be possible.
Nothing in our policies limits any rights or remedies available under applicable consumer-protection law.
7. PERSONAL USE AND UNAUTHORISED RESALE
Products purchased through our website are primarily intended for personal or household use unless otherwise agreed by Sunlit Secrets.
You may not represent yourself as an authorised distributor, stockist, reseller or representative of Sunlit Secrets without our prior written consent.
Products must not be relabelled, repackaged, altered or represented as being manufactured, supplied or authorised by another person or business.
We may limit or cancel quantities that reasonably appear to be intended for unauthorised commercial resale or other misuse.
8. INTELLECTUAL PROPERTY
The Sunlit Secrets name, branding, logo, product photographs, website content, written material, graphics, videos and original designs belong to Sunlit Secrets or are used with permission.
You may access and use the website for personal, non-commercial purposes.
You may not copy, reproduce, modify, republish, sell, distribute or commercially exploit our content without prior written permission.
9. ACCEPTABLE USE
You must not use the website:
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For any unlawful or fraudulent purpose
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To place false or misleading orders
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To impersonate another person
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To infringe intellectual-property or privacy rights
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To transmit viruses, malware or harmful code
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To interfere with the security or operation of the website
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To collect information about other users without authorisation
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To send spam or unauthorised promotional material
We may restrict access to the website or cancel an account where these Terms are seriously or repeatedly violated.
10. THIRD-PARTY SERVICES AND LINKS
Our website may use or link to services provided by third parties, including payment providers, courier companies and technology providers.
Those third parties may have their own terms and privacy practices. We are not responsible for an independent third-party website merely because it is linked from our website.
Sunlit Secrets is powered by Shopify, which provides the technology used to operate our online store. Purchases made through the store are transactions directly between the customer and Sunlit Secrets.
11. PRIVACY
Personal information collected through the website will be handled according to our Privacy Policy and applicable law.
Information may be shared with service providers such as Shopify, payment processors and delivery partners where reasonably necessary to process orders, operate the website, prevent fraud or provide customer support.
12. WEBSITE AVAILABILITY AND ERRORS
We try to keep the website available, secure and accurate. However, uninterrupted or error-free access cannot be guaranteed.
We may correct typographical errors, inaccuracies or omissions and update website information when necessary.
We may temporarily suspend or restrict parts of the website for maintenance, security, technical or operational reasons.
13. LIABILITY AND CONSUMER RIGHTS
To the extent permitted by applicable law, Sunlit Secrets will not be responsible for indirect or consequential loss arising solely from misuse of the website or a product, failure to follow usage instructions, or circumstances outside our reasonable control.
Nothing in these Terms excludes or limits:
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Rights available under applicable consumer-protection law
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Liability that cannot lawfully be excluded or limited
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Responsibility for defective, damaged, incorrectly supplied or materially misdescribed products
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Responsibility arising from fraud, wilful misconduct or gross negligence
14. CHANGES TO THESE TERMS
We may update these Terms of Service when our products, operations, legal obligations or website features change.
The latest version will be published on this page. Changes will apply from the date they are posted unless applicable law requires otherwise.
15. GOVERNING LAW
These Terms of Service are governed by the laws of India.
Any dispute will be handled by a court or consumer authority having jurisdiction under applicable Indian law.
16. CONTACT
Questions about these Terms of Service may be emailed to: