Privacy policy
Sunlit Secrets operates this website and online store. This Privacy Policy explains how we collect, use, store and share personal information when you visit our website, place an order, create an account, subscribe to communications or contact us.
Sunlit Secrets is powered by Shopify, which provides the technology used to operate our online store.
This Privacy Policy applies to personal information collected through our website, online store and related customer communications.
1. Personal Information We Collect
Depending on how you interact with our website, we may collect:
Your name
Email address
Phone number
Billing and delivery address
Order and transaction details
Products viewed, added to the cart or purchased
Account information, where customer accounts are enabled
Messages, photographs, videos and other information sent to customer support
Device, browser, IP address and website-usage information
Cookie and similar technology information
Marketing preferences and consent choices
Payment information is processed through Shopify and authorised payment providers. Sunlit Secrets may receive payment confirmation, transaction status and limited payment information required to manage an order, but does not independently require customers to send complete card or banking details by email.
Please do not send passwords, complete card details or other highly sensitive financial information through customer-support email.
2. How We Collect Information
We may collect personal information:
Directly from you when you place an order, create an account, subscribe to communications or contact us
Automatically when you visit or use the website, through cookies and similar technologies
From Shopify, payment providers, courier partners and other service providers involved in processing or delivering your order
Where permitted by law, from fraud-prevention, security or analytics services
3. How We Use Personal Information
We may use personal information to:
Process payments and confirm orders
Pack, dispatch, deliver and track orders
Send order, payment, shipping and account notifications
Handle cancellations, returns, refunds, replacements and customer-support requests
Maintain customer accounts and order histories
Detect and prevent fraud, misuse and security threats
Improve the website, products and customer experience
Maintain business, tax, accounting and transaction records
Comply with legal and regulatory requirements
Protect our rights and respond to lawful requests from authorities
Send marketing communications where you have consented or where otherwise permitted by law
We process personal information for purposes connected with operating our store, fulfilling customer requests, complying with legal obligations, protecting our website and business, and carrying out activities for which appropriate consent has been obtained where consent is required.
4. Marketing Communications
You may choose to subscribe to Sunlit Secrets marketing communications.
You may unsubscribe at any time by using the unsubscribe link in a marketing email or by contacting us at support@sunlitsecrets.com.
Unsubscribing from marketing does not prevent us from sending necessary non-promotional communications relating to an order, payment, delivery, refund, account or customer-support request.
We do not send promotional communications merely because a customer has placed an order unless the customer has provided the required marketing consent or the communication is otherwise permitted by applicable law.
5. Cookies and Website Technologies
Our website and Shopify may use cookies and similar technologies to:
Operate the website and shopping cart
Remember preferences and account sessions
Maintain security
Measure website performance and usage
Understand how visitors navigate the store
Support personalisation, marketing or advertising features where these are enabled and permitted
Some cookies are necessary for the website to function. Other cookies may depend on your consent or the privacy controls available to you.
You may control certain cookies through your browser settings or through privacy controls made available on the website. Blocking essential cookies may prevent some website functions from working correctly.
6. How We Share Personal Information
We may share personal information where reasonably necessary with organisations that help us operate the store, including:
Shopify
Payment gateways and payment processors
Courier, shipping and fulfilment providers
Email and customer-communication providers
Website hosting, security, analytics and technical-service providers
Accountants, auditors, legal advisers and other professional advisers
Government, regulatory, judicial or law-enforcement authorities where disclosure is legally required
A successor or purchaser if the business is reorganised, transferred or sold
These organisations may process personal information in connection with the services they provide and are subject to their own legal obligations, contractual terms and privacy practices.
Sunlit Secrets does not sell customer personal information for monetary payment.
We may also disclose information when you direct us to do so, consent to the disclosure or where disclosure is otherwise permitted or required by law.
7. Shopify
Our online store is hosted by Shopify.
Shopify collects and processes certain personal information when you visit or make purchases through our store in order to provide services such as checkout, payments, security, fraud prevention, store operation, personalisation and other Shopify features.
Where Shopify Network Intelligence and related Shopify services are enabled, Shopify may process information about your interactions with our store together with information from your interactions with Shopify and other merchants in order to provide, personalise, improve and support Shopify services and features.
Information may be shared with Shopify and other service providers, including providers located in countries outside India, where reasonably necessary to provide these services, including services that may incorporate information from your interactions with other merchants and with Shopify.
You can learn more about how Shopify processes personal information by reviewing Shopify’s Consumer Privacy Policy.
8. International Processing
Shopify and some of our other service providers may store or process personal information in countries outside India.
Where information is processed internationally, it may be subject to the laws of the jurisdictions in which it is processed. Service providers may use contractual, organisational, technical and other safeguards in accordance with their legal obligations and privacy practices.
9. Data Retention
We retain personal information only for as long as reasonably necessary to:
Complete and support orders
Maintain transaction, tax and accounting records
Resolve disputes and customer complaints
Prevent fraud and protect the website
Enforce our policies and agreements
Meet legal and regulatory obligations
Retention periods may differ depending on the type of information and the reason it was collected.
When information is no longer reasonably required, it may be deleted, anonymised or securely disposed of, subject to legal, tax, accounting and other record-keeping requirements.
10. Security
We take reasonable administrative, technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, loss or disclosure.
However, no internet transmission or electronic-storage system can be guaranteed to be completely secure.
Customers are responsible for protecting their account passwords and should notify us if they suspect unauthorised access to their account.
11. Your Rights and Choices
Subject to applicable law and depending on the circumstances, you may have the right to:
Ask whether we process personal information about you
Request access to or information about personal information we hold about you
Request correction, completion or updating of inaccurate or incomplete information
Request deletion of information where applicable, subject to legal retention requirements
Withdraw consent where processing is based on consent
Opt out of promotional communications
Nominate another individual to exercise certain rights where such a right is available under applicable law
Raise a grievance regarding how your personal information is handled
We may need to verify your identity before completing a request.
Withdrawing consent does not affect processing already carried out lawfully and may not require us to delete information that must be retained for legal, tax, accounting, fraud-prevention or dispute-resolution purposes.
To submit a privacy request, please email support@sunlitsecrets.com.
12. Children’s Privacy
Our store is not intended for children to place orders independently.
Where applicable law requires parental or legal-guardian consent for the processing of a child's personal information, we will take reasonable steps to obtain the required consent.
If a parent or legal guardian believes that a child has provided personal information to us without appropriate authorisation, please contact support@sunlitsecrets.com so that we can review the matter and take appropriate action, subject to applicable legal and record-retention requirements.
13. Privacy Questions and Grievances
If you have questions, concerns or complaints regarding how Sunlit Secrets handles your personal information, please contact:
Sunlit Secrets
Attn: Privacy and Grievance Contact
Email: support@sunlitsecrets.com
We will review privacy-related requests and grievances and respond within a reasonable period and within any timeframe required by applicable law.
14. Third-Party Links
Our website may contain links to third-party websites or services.
We are not responsible for the privacy, security or content practices of independent third parties. Please review their privacy policies before providing personal information to them.
15. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes to our store, services, technology, privacy practices or legal obligations.
The revised policy will be published on this page with an updated date. Where required by law, additional notice will be provided.
16. Contact
For questions relating to this Privacy Policy, privacy requests or complaints, please email: