Refund policy
At Sunlit Secrets, every order is carefully checked and packed before dispatch. Please inspect your order as soon as it is delivered.
DAMAGED, LEAKING, DEFECTIVE, MISSING OR INCORRECT PRODUCTS
If your order arrives damaged, leaking, defective, incomplete, or contains an incorrect product, please email us within 48 hours of delivery at support@sunlitsecrets.com.
Please include:
- Your order number
- Clear photographs of the outer package and shipping label
- Clear photographs of the product and the issue
- An uncut unboxing video, where available
Please retain the product and all original packaging until your request has been reviewed.
After reviewing the information provided, we may offer a replacement or refund, depending on the issue and product availability.
RETURNS
For hygiene and safety reasons, opened or used cosmetic products cannot be returned because of change of mind, personal preference, or individual skin suitability.
This does not affect claims involving a product that arrived damaged, defective, leaking, incorrect, or materially different from what was ordered.
Products damaged after delivery because of misuse, improper handling, or improper storage are not eligible for return, replacement, or refund.
Please do not send any product back without prior approval and return instructions from Sunlit Secrets. Unauthorised returns may not be accepted.
Nothing in this policy limits any rights or remedies available to customers under applicable consumer-protection law.
RETURN SHIPPING
When a return is approved because of transit damage, defect, leakage, an incorrect product, or an error by Sunlit Secrets, we will arrange the return or bear the reasonable return-shipping cost.
REFUNDS
Once a claim or approved return has been reviewed, we will notify you by email.
For prepaid orders, approved refunds will be issued to the original payment method within 5–7 business days.
For Cash on Delivery (COD) orders, we will contact you for the details required to process the refund through an appropriate electronic payment method.
Your bank or payment provider may require additional time for the refund to appear in your account.
ORDER CANCELLATIONS
Orders may be cancelled before dispatch by contacting us with your order number.
Once an order has been dispatched, it cannot be cancelled. Any eligible issue after delivery will be handled under this policy.
CONTACT
For refund, replacement, return, or cancellation requests, please email: